TERMS OF SERVICE

OVERVIEW

Welcome to Nexora.Co. This store is operated by [FULL LEGAL NAME], an individual based in Malaysia trading as Nexora.Co. Throughout these Terms, “we”, “us”, and “our” refer to the operator of Nexora.Co.

We provide this website, its content, and our products and services subject to these Terms of Service and the policies referenced below. Our store is hosted on Shopify.

By using our website or placing an order, you agree to these Terms. Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

1. USE OF OUR WEBSITE

You must be legally able to enter into a binding agreement to place an order. If you are under the age of majority where you live, a parent or legal guardian must make purchases on your behalf.

You agree to provide accurate and current contact, payment, billing, and delivery information. You are responsible for keeping your account credentials secure.

You must not use our website for unlawful purposes, submit fraudulent orders, infringe another person’s rights, introduce malicious software, or interfere with the website’s security or operation.

2. PRODUCT INFORMATION AND SAFE USE

We aim to describe and display our products accurately. Colours may appear slightly different depending on your screen and device settings. Any approximate measurements or variations will be identified in the relevant product listing.

These variations do not affect your rights if a product is defective or materially different from its description.

Please select products suitable for your pet’s size, behaviour, and chewing habits. Supervise your pet during use, inspect products regularly, and discontinue use if a product becomes damaged or parts become loose or detached. No pet toy is indestructible.

Follow the care instructions provided for each product. Pet toys are not intended for use by children.

We may update product listings or discontinue products. Changes to listings do not remove our obligations relating to orders already accepted.

3. ORDERS

Placing an order constitutes an offer to purchase. An automated order confirmation acknowledges receipt of your order and does not, by itself, guarantee acceptance. We accept your order when we send a shipment confirmation.

We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, payment issues, or a material pricing or listing error. If this happens, we will notify you and refund any payment collected for the cancelled items.

If you need to change or cancel an order, contact nexora.support917@gmail.com as soon as possible. We cannot guarantee changes once processing or shipment has begun. This does not affect any cancellation rights available under applicable law.

4. PRICES AND PAYMENT

The applicable currency and product prices are displayed in our store. Any taxes and shipping charges collected by us will be shown before you complete checkout. Where prices are stated to include tax, that statement applies.

We offer free shipping to the United States as described in our Shipping Policy.

Prices and promotions may change, but changes will not alter the agreed price of an accepted order.

We do not collect customs duties or import charges unless expressly stated at checkout. If any additional import charges may apply, their treatment will be explained in our Shipping Policy or before purchase.

Payments are processed through the payment providers available at checkout. You confirm that you are authorised to use your selected payment method.

5. SHIPPING AND DELIVERY

We offer free shipping on orders delivered to the United States.

Orders are processed within 1–3 business days. Estimated delivery is 7–14 business days from the date the order is placed. This estimate includes both processing and shipping time.

Business days exclude weekends and applicable public holidays. Tracking information will be provided after shipment.

Delivery times are estimates and may be affected by carrier delays, customs processing, or events outside our control. If a significant delay occurs, we will communicate available options as required by applicable law.

If your order is delayed, appears lost, or arrives damaged, contact nexora.support917@gmail.com so we can investigate and assist. We do not exclude our legal responsibilities simply because an order has been handed to a carrier.

Please review our [Shipping Policy](/policies/shipping-policy) for further information.

6. RETURNS AND REFUNDS

You may request a return within 30 days of receiving your order.

For change-of-mind returns, items must be unused, unwashed, and in their original condition. Opened items that no longer meet our hygiene or original-condition requirements, and items used by pets, are generally not eligible for change-of-mind returns.

Please contact nexora.support917@gmail.com before returning any item. Once your request is approved, we will provide return instructions and the appropriate return address. Returns sent without prior authorisation may not be accepted, subject to your statutory rights.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if paid, are generally non-refundable for these returns. No original shipping charge is deducted where shipping was free.

For damaged, incorrect, or defective items, please contact us with your order number and, where reasonably possible, photos or videos showing the issue. We will assess the issue and provide an appropriate remedy, such as a replacement or refund. We will cover any necessary return shipping for a confirmed issue of this kind. In some cases, a return may not be required.

Approved refunds are issued to the original payment method. Your payment provider may require additional time to post the refund.

Please review our [Refund Policy](/policies/refund-policy) for full details. Nothing in our return conditions limits remedies available under applicable consumer law.

7. RELATIONSHIP WITH SHOPIFY

Nexora.Co is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Nexora.Co. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Nexora.Co, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Nexora.Co.

Nothing in this section excludes any rights or liabilities that cannot lawfully be excluded.

8. PRIVACY

Our collection and use of personal information are described in our [Privacy Policy](/policies/privacy-policy).

Because our store is hosted on Shopify, Shopify also processes personal information to provide and operate its services. Please refer to Shopify’s Privacy Policy for details.

9. INTELLECTUAL PROPERTY

Website content, including our original text, branding, graphics, and images, belongs to Nexora.Co or its respective owners and licensors.

You may access this content for personal shopping purposes. You may not reproduce or commercially exploit it without permission, except as permitted by applicable law.

10. REVIEWS AND SUBMISSIONS

If you submit a review or other content, you confirm that it reflects your honest experience and that you have the right to share it.

You grant us a non-exclusive, royalty-free licence to display and reproduce that content in connection with our store and products, subject to applicable privacy and intellectual property laws.

We may remove content that is unlawful, abusive, misleading, unrelated to the product, or infringes another person’s rights. We will not edit reviews to misrepresent a customer’s opinion.

11. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or services. Those services may have their own terms and privacy policies, which you should review before using them.

We do not control independent third-party websites. This does not limit our responsibilities for the products we sell or our own obligations to you.

12. ERRORS AND WEBSITE AVAILABILITY

We may correct typographical errors or inaccurate information. If an error materially affects your order, we will contact you to explain the issue and any available options, including a refund where appropriate.

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free operation.

13. LIABILITY

We remain responsible for our obligations under these Terms and applicable law.

To the extent permitted by law, we are not responsible for losses caused by misuse of a product, failure to follow reasonable safety instructions, or unauthorised alterations. This does not exclude responsibility for a defective product or for our own acts or omissions where liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Any mandatory consumer guarantees and remedies remain in effect.

14. GOVERNING LAW

These Terms are governed by the laws of Malaysia.

If mandatory consumer protection laws in your country of residence apply to your purchase, nothing in these Terms removes the protections or remedies provided by those laws.

Any dispute will be dealt with by a court or tribunal with jurisdiction under applicable law. Please contact us first so we can try to resolve your concern.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time. Updated Terms will be posted on this page.

Changes will apply prospectively and will not retrospectively reduce your rights relating to an order already accepted. Where required by law, we will provide notice of material changes.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16. CONTACT INFORMATION

For questions about these Terms, products, orders, or returns, please contact:

Store name: Nexora.Co
Operator: [FULL LEGAL NAME]
Email: nexora.support917@gmail.com
Business address: [BUSINESS ADDRESS], Malaysia
Business telephone: [BUSINESS PHONE NUMBER]

Please include your order number when contacting us about an existing order.

Please contact us before sending a return. Our business contact address may differ from the return address provided for your order.