Refund policy

Returns & Refunds Policy

At Nexora.Co, we’re here to help if something isn’t right with your order. For return or refund requests, email nexora.support917@gmail.com with your order number.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Please contact us before returning any item. Once your request is approved, we will provide return instructions and the return address. Returns sent without prior authorization may not be accepted.

Return Eligibility

For change-of-mind returns, items must be unused, unwashed, and in their original condition.

For hygiene reasons, we generally do not accept change-of-mind returns for opened items or items that have been used by pets. This restriction does not apply to damaged, incorrect, or defective items.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, contains the wrong item, or has a quality issue, please email us with:

• Your order number.
• A brief description of the issue.
• Clear photos or a short video showing the problem.

Once the issue is confirmed, we will arrange a replacement at no additional cost or a refund. If a return is required, we will cover the return shipping cost. In some cases, we may resolve the issue without requiring you to return the item.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If your order included free shipping, there is no original shipping charge to refund.

Please contact us for the return address and instructions before arranging postage so you can check the return shipping cost.

Refunds

For items returned to us, we will inspect them upon receipt and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider.

If we approve a refund without requiring a return, we will confirm the next steps by email.

Contact Us

For questions about returns or refunds, email nexora.support917@gmail.com.

Nothing in this policy limits any consumer rights that apply under applicable law.